Frequently Asked Questions
The Hydeline Refurbished Program offers a unique opportunity to purchase high-quality furniture that is gently used, returned, or has minor imperfections. Each piece is inspected and certified according to our quality standards. It is a more sustainable way to find stylish furniture at a lower price.
Are refurbished items as good as new?Yes, we have carefully checked each refurbished piece and categorized them regarding their condition. Some of them just bear slight wear, others can have minor marks. But all of the pieces are in great functional condition and ready to bring some style into your space.
What kind of condition options are available in the Refurbished Program?- Like New: Items that are virtually new, with no signs of ever having been used. Great option for people seeking higher quality furniture but at a price lower than new with no impact on the appearance or condition.
- Good: These items have minor cosmetic imperfections that do not affect functionality. Great for budget-conscious shoppers looking for stylish pieces with slight character at a fantastic discount.
- Acceptable: These pieces have noticeable marks or wear.
No, all refurbished items are final sale and cannot be returned.
Is there a warranty on refurbished items?Yes, all refurbished items come with a one-year warranty on the frame.
How is the product shipped?We offer free White Glove delivery for all refurbished items. Alternatively, you can pick up your order from our Calgary office. Call us at 1 (888)-230-3696 to schedule an appointment.
Can I see the refurbished items in person?Yes! If you are in Calgary, you are welcome to view our refurbished furniture in
person. Just give us a call at 1 (888)-230-3696 to arrange an appointment.