Customer Reviews
We got a sofa, loveseat, and 2 ottomans. Absolutely love them. They are very comfortable and the leather is soft. The reason for the 4 stars is an issue with delivery. The first time they were to be delivered, they never came. However, the delivery company did rectify the situation quickly and they were delivered 2 days later. I highly recommend getting this line though. You will not be disappointed.
Customer service was very responsive. Sofa is beautiful
We’ve been sitting/napping/lounging on our new sofa for just over a month now and couldn’t be happier with our purchase! The color is spot on, the cushions and pillows are the right amount of squishy, and it’s definitely long enough to stretch out and take a nap. We got the matching ottoman as well because I always have to put my feet up and it’s the perfect size for two people sitting next to each other. Delivery was earlier than expected and the customer service at Hydeline was outstanding! If you’re in the market for a quality leather couch, this is the place to shop. I purchased directly from Hydeline instead of going through Amazon and it was a wonderful experience. 10/10 would recommend (and does recommend) to anyone and everyone. I plan on sitting and napping on this couch for many, many years to come.
We had a terrific experience with this purchase. Both from Hydeline the manufacturer, and from Metropolitan, the delivery service that brought it to our home. The "white glove" delivery that it came with meant they brought it inside our house, placed it in the room we wanted, unwrapped it, attached the cushions (the back ones remain in place with velcro) and took away the box, wrappings etc in the space of about 8 minutes. This was in full pandemic mode so the delivery folks wore masks and even shoe covers. The hardest part was waiting for the sofa to arrive - it took a few weeks - but it was completely worth it.
It's big, 96 inches wide but now it's possible to stretch out and have a nap on a Sunday afternoon. It's comfy - soft in all the right places, but substantial and easy to get in and out of. We expect this to last 20+ years and it fits great with our Arts and Crafts style decor, really ties the room together. I think it's very reasonable for the price and quality.
Yessi at Metropolitan was very kind, organized and efficient. She double checked my phone number and read it back to me, she kept me posted on the delivery date/time as it was pushed back once (due to Covid tying everything up). Johanna at Hyline was persistent in reaching me and when we connected she gave me Metropolitan's direct number in case I had further questions. That was very helpful since once I ordered the transaction with them was complete - but she wanted me to get the best and latest information from their delivery partner.
I was really a good experience all around. I highly recommend this for the product and especially the customer service - which can be hard to come by these days. - Product Reviewed on amazon.com
We had a terrific experience with this purchase. Both from Hydeline the manufacturer, and from Metropolitan, the delivery service that brought it to our home. The "white glove" delivery that it came with meant they brought it inside our house, placed it in the room we wanted, unwrapped it, attached the cushions (the back ones remain in place with velcro) and took away the box, wrappings etc in the space of about 8 minutes. This was in full pandemic mode so the delivery folks wore masks and even shoe covers. The hardest part was waiting for the sofa to arrive - it took a few weeks - but it was completely worth it.
It's big, 96 inches wide but now it's possible to stretch out and have a nap on a Sunday afternoon. It's comfy - soft in all the right places, but substantial and easy to get in and out of. We expect this to last 20+ years and it fits great with our Arts and Crafts style decor, really ties the room together. I think it's very reasonable for the price and quality.
Yessi at Metropolitan was very kind, organized and efficient. She double checked my phone number and read it back to me, she kept me posted on the delivery date/time as it was pushed back once (due to Covid tying everything up). Johanna at Hyline was persistent in reaching me and when we connected she gave me Metropolitan's direct number in case I had further questions. That was very helpful since once I ordered the transaction with them was complete - but she wanted me to get the best and latest information from their delivery partner.
I was really a good experience all around. I highly recommend this for the product and especially the customer service - which can be hard to come by these days.
