We absolutely love the new couch. Colors matched the swatch perfectly. Ordering process was quick and delivery took about 8 wks. Delivery was quick and on time with plenty of updates on when to expect the crew. Couch is extremely well made and leather looks like it will last forever. Cushions are a bit stiff but far from uncomfortable. Over time they should break in nicely. 10/10 I would recommend.
We love our new Hydeline sectional, chair and ottoman! It is exactly as pictured and matches the color swatch perfectly! I was apprehensive about buying online, but after reading the glowing reviews, what a fantastic experience! The customer service is outstanding! Twice I was refunded a portion of the purchase payment because the sale price had dropped prior to my receiving the items. One quick price inquiry email to customer service and it was an immediate correction and refund. I've shared the Hydeline information with friends who are shopping for new furniture after learning about our positive experience. We highly recommend Hydeline!
I would think pudding would happen over a period of time, not within the first few weeks. It seems to happen every time it’s sat on. But construction of furniture seems to be durable. Have written Hydeline about this, but haven’t gotten a response. I guess time will tell if I hear from company.
Thank you for reaching out to our customer service department regarding the puddling on your recently purchased Brookfield Collections. We appreciate your feedback and the opportunity to address your concerns promptly.
You are scheduled with Furniture Solutions on 8/24/2023 to come evaluate the situation. They will send us a report as to how we can correct this concern.
We stand behind the quality of our products and take pride in ensuring customer satisfaction. If you have any further questions or concerns, please do not hesitate to contact us. Our dedicated customer service representatives are available to assist you and address any additional inquiries you may have. We value your business and are committed to providing you with the highest level of customer service. We appreciate your understanding and cooperation in this matter.
We were initially very reluctant because we have never bought from an online furniture company and not testing it out in person first seemed like a big risk. But we relied on lots of reviews and liked the feel of the color swatches. So we decided to take a chance since the sectional was the exact style we had been looking for, and for an affordable price point. We absolutely love it and are so happy we took the plunge. We receive lots of compliments. Just a heads up, the sectional with chaise is very big. Not a bad thing since we have the space but just something to consider if you have a small living room. Also the chaise has a little bit of sag already but nothing repositioning it doesn’t help with. Just hoping it lasts for a long time. The leather overall is very comfortable and soft!
This Sofa is just the modern look I wanted !
The color “stone” is a perfect grayish beige, it is sturdy and comfortable. I’ve never had a sofa with attached cushions so I am looking forward to seeing how they wear. The price was excellent, and I was very impressed with telephone customer service.I had questions about delivery and they allayed my concerns with accurate info - No BS. Shipping was really fast, and packaging excellent, the box was custom made for the sofa. I would not hesitate to buy from this company again
I am beyond please with my experience with Hydeline. I love my sofa set and my quality is amazing! Thank you for such a Great Experience!
Prior to receiving the Bella Leather Sectional Collection, we had a 5 year old cloth upholstered sectional of approximately the same size. The linen-like cloth, and cushion construction just did not hold up to moderate family use. I did a lot of internet searching & read a lot of leather sectional construction details and reviews to find a durable and attractive leather sectional, which I believe is needed at this product’s mid to high-end price point. We’ve had the sectional now for a few weeks, and the leather seems to be high quality, feels great to sit on & it is beautiful. The cushions feel well made yet comfortable, and there’s no noticeable dent area on the leather showing where you last sat- like may happen on lesser quality leather or cushion materials. Additionally, the slightly higher seating height (than the sectional we replaced) is a better fit for us. Some small faults I’ve found - and that I may contact Hydeline about is that the outside horizontal seam midway on the back of the sectional is slightly off, one area curved. That seam is on a section that faces into our room, it’s an area that we may notice more than visitors. The back cushion top edges where the corner piece meets the 2 sides don’t directly line up with each other, two back cushions are slightly off- one came with what seems to be a permanent wrinkle slight dent area (see pic of back cushions where sectional is against the wall) which may be a matter of the makers or set up guys needing to fluff the pillows up more during set up. Truthfully, I don’t care about the cushions being perfectly in line - doesn’t bother me when I am sitting on it. Overall, we’re happy with the purchase, and we feel that the sectional is well made and we’re hopeful that it will stay in good condition for many years to come.
Sofa and chairs actually arrived 6 weeks before I was expecting them. I had to store them in the garage due to renovations that prevented me from having them inside until construction was done. The delivery staff was excellent. This set is on the large scale so make sure you have adequate space for them. Leather is beautiful and soft, the only complaint is the depth of the cushions unless you're 6 ft. you will probably have to scoot forward in order to get up. Would definitely shop with Hydeline in the future.
Love these couches! Arrived early and beautiful quality. The stitching looks very classy. So far we love them!
I purchased the Raisin Brown Newport Sofa, Chair, and Ottoman. It is a classic look and feel. The quality and craftsmanship are excellent. Materials are first rate as expected. The service from Hideline could not be more satisfactory. This is a five-star company and products. You won't be disappointed in doing business with Hideline.
We couldn’t be more pleased.
It took awhile (16 weeks)but worth the wait.
Looks great, delivery people were courteous in setting up.
However, I am disapointed with round indentation on seat cover where I sit, showed up within one week. I thought with the construction with inner springs that would not happen. Maybe the leather is too thin.
I thought the furniture was made in Highpoint, North Carolina where your business is, but instead it was made in China, which was not mentioned anywhere.
Also hope the smell of the leather will go away over time, as it is not pleasant.
I have scoured the internet and local furniture stores for these couches. I kept coming back to this one. I only ordered one at first. It arrived quickly and it was better than I hoped for. The leather feels luxurious! It is firm and easy to get out of, yet super comfortable. I quickly ordered another couch an ottoman. They worked with me and it was delivered before promised! I am so glad I took a chance and ordered these high quality pieces!
I bought my Albion leather couch about a year ago. I bought it because of the style but also because I am short and I figured from dimensions that it set slightly low. It has been amazing and I would totally buy it again!
The Starwood leather sofa was everything I hoped for and even more than I expected. Aesthetics and comfort, quality and value. This sofa is well constructed and has an amazing feel when sitting. Love it!
I love their product, however, their customer service definitely needs some improvements. It took me almost 16 weeks to get the furniture and I had to continuously ask for updates. They need to make some sort of process that the customer knows exactly the status of their order at any given time so that they know what’s going on instead of just not ever hearing anything. This is kind of important if you’re spending a few thousand dollars on furniture and you’re waiting for several several weeks to get it, it’s an uneasy feeling for the customer with no communication
The Dillon sectional was a surprise, the color and leather are perfect for our home. The piece is very comfortable and the height of the seats very comfortable. We love it and it looks beautiful in our room. Great quality.
Nerve wracking purchasing a piece of furniture you haven't sat on, seen or touched. We were looking for a sofa with removable seat cushions but in the end we went for best price. The leather sample we requested prior to buying was bang on with the item we received. We purchased the Mavis leather sofa in the color Ice. Seats are firm but not uncomfortable -- however anything will feel firm after our 20 year old sofa. The sofa sits much higher off the ground so we will have to look at doing something with the sofa legs to make it more comfortable for us. Delivery was prompt and professional. We were short one bolt for the sofa legs. We reached to customer service via email and received our express package with the missing bolt within the week (and some extras just to make sure we had what we needed). The only thing that had me worried was that when I ordered, my card was charged but I didn't see any sort of confirmation of purchase. I'll screen shot next time. Overall, extremely pleased with the product, quality and price.
I took a huge leap of faith ordering something like this sight unseen. So glad I did! I love everything about this sofa so far. The true test of course will be how I feel in about a year. Hydeline was so easy to work with and shipping was super fast, I think I had my sofa within 3 weeks of ordering. So happy with my purchase.
I got the L-shaped sectional sofa and the matching chair. The leather is soft and feels like quality, and the cushions are firm and comfortable. I looked at all of the local furniture stores and comparable quality would’ve cost significantly more. I was hesitant to buy online, but this was a great buy for me!
It’s always scary ordering something this expensive sight-unseen, but I have to say that this is a beautiful couch in person. The craftsmanship is excellent and the leather is soft and durable. It is also firm, but not too firm. We find it very comfortable. The low back is something we are getting used to, but it’s what we needed to fit well in our space. My only complaint is that the footrest portion is not quite long enough for us and that there is a space in the footrest that is not supported. Our dog likes to sit with us and the open space (it has leather material, but no support) in between the couch is a minor problem. We have taken to putting a pillow in that spot so our dog can sit there, so problem resolved. Just remember that the back of the couch does not recline (which is what we were looking for in our small space). So if you are looking for a beautiful couch with a low back and no back reclining feature, I would not hesitate to recommend it.
I’m in love with my new luxurious, beautiful sofa. I love how the deep red color compliments my red Persian rug. Now only is the sofa beautiful and well made, it is extremely comfortable. It was comfortable from the get-go. It’s pleasantly firm, but the down filling in the pillows hug your body.
Love it, love it, now let’s see how well it ages
I've had my Bella sectional for a few weeks now and I LOVE it. It's comfortable, sits at a comfortable height and I love the feel of the leather. I ended up needing another section to add to my sofa to make it wider and it comes tomorrow. Hydeline offers great customer service. They responded quickly to all my questions before, during and after my purchase. Make the purchase. You will not be disappointed.